FAQS
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED.
I am not in love with my order, can it be returned? What if there is an issue?
The Shop 365 Fitness brand is a on demand custom product. Therefore our products are non-refundable and no exchanges. Unless the products is damage when received.
To start a return, you can contact us at info@shop365.fitness. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shop365.fitness.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Can I cancel my order?
If the order has been sent to production, it means that the order data has reached the print provider, and they may already be working on the order fulfillment. Due to that, it may not be possible to cancel the order free of charge at this point.
Nevertheless, our support team will reach out to the print provider and attempt to cancel the order for a refund
I have entered an incorrect address what do I do now?
Please note: Changing the address is not guaranteed to be possible as the order may already be prepared for shipping.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you and to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.